Dual tower with black door- Value Line

Product Review (submitted on November 21, 2014):

-- Review Migrated from previous website, originally entered : 05-31-2011-- I purchased the Value Line dual tower for my dad with the understanding that shipping would be around a week from the order date, and figuring an extra 4 or 5 days in case of holiday delays. After a week I had no info or updates and started asking questions, but the delivery service had no answers! At the end of the second week it had arrived at the regional distribution center, but would not make it up until the next week, after my dad would have left for the holidays! So a family member had to drive 4 hours round trip to pick it up to make sure it got there in time. Shipping delays happen, I get it, but it arrived with the wrong part which we had to buy locally and install ourselves, and for all the trouble, phone calls, driving, gas and troubleshooting, we were offered $15 plus the cost of the part we had to buy! That is insulting!! The product, with the right parts is quite good and my dad is enjoying it, but I would not recommend it to anyone based on the lowball offer of credit from customer service and the reaction I got when I suggested the offer was too low.